This privacy policy describes how Bye-Bye Ticket Inc. (DPA Avocat) collects, uses, discloses and protects your personal information, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (chapter P-39.1) and Act 25 (An Act to modernize legislative provisions concerning the protection of personal information) .This privacy policy describes how Tag One Motorsport collects, uses, discloses and protects your personal information, in accordance with the Act respecting the protection of personal information in the private sector (chapter P-39.1) and Bill 25 (An Act to modernize legislative provisions for the protection of personal information).
By using our website (byebyetickets.ca) and our services, you are consenting to the practices described in this policy.
We collect the following personal information in the course of our activities:
Data collected by forms
Contact form: First name, last name, email address, phone number, subject of request, message
Navigation data
IP address
Browser type and operating system
Pages viewed and length of visit
Source website (referrer)
Data collected by cookies and tracking technologies
Functional cookies: session identifiers and preferences necessary for the proper functioning of the site
Analysis cookies: browsing behavior data, pages viewed, duration of visits, interactions with the site
Advertising cookies: tracking identifiers for measuring the performance of advertising campaigns and for retargeting
Data collected by third party integrations
Stripe: payment information (name, card number, billing address) collected directly by Stripe during the payment process
Data collected by other means
By phone: name, phone number, subject of the call, case details
By email: name, email address, message content, attachments
In person: name, contact details, documents relating to the file
Internal access
Within our organization, the following individuals have access to personal information in the course of their duties:
The Bye-Bye Ticket team (lawyer and administrative assistant) — full access to personal information
The web agency responsible for the development of the site — limited access to contact form data only
We collect your personal information for the following purposes:
Contact form: respond to visitor inquiries and follow up on communications
Browsing data and analytics cookies: analyze web traffic and visitor behavior in order to improve the site and the user experience
Advertising cookies: measure the performance of advertising campaigns and perform retargeting
Payment processing (Stripe): process ticket dispute package payments securely
Telephone, email, and in-person communications: ensure the management of client files and the provision of legal services
Your consent is required for each of these purposes. We only collect information that is necessary for the purpose indicated and we ensure that your consent is clear, free, informed and given for specific purposes.
We collect your personal information through:
Online forms : contact form
Cookies and tracking technologies: text files placed on your device during your visit to our site (see the “Cookies and Tracking Technologies” section below for details)
Payment processing : your payment information is collected securely by Stripe during the payment process
By phone : when calling with our team
By email : during electronic correspondence
In person : during meetings at our offices
Our site uses cookies and other tracking technologies. A cookie is a small text file that is placed on your device during your visit. Here are the cookies and technologies used:
Essential and functional cookies
These cookies are necessary for the proper functioning of the site. They allow you to maintain your browsing session on the Webflow platform as well as the recording of your cookie consent preferences via CookieYes.
Analysis cookies
We use Google Analytics to analyze web traffic and visitor behavior in order to improve our site and user experience. These cookies collect anonymized data on the pages viewed, the duration of visits, and interactions with the site.
Advertising cookies
These cookies are necessary for the proper functioning of the site. They allow you to maintain your browsing session on the Webflow platform as well as the recording of your cookie consent preferences via CookieYes.
Tracking scripts
We use Google Tag Manager as a tag manager, which loads the analysis (Google Analytics) and advertising (Meta Pixel) scripts mentioned above.
Managing cookies
You can change your cookie preferences at any time:
Consent banner : you can change your preferences at any time by clicking on the “Cookie Settings” link at the bottom of our site.
Browser settings : you can set your browser to block or delete cookies. Consult your browser documentation for more information.
Google Analytics : you can deactivate Google Analytics tracking by installing the Google Analytics deactivation browser add-on.
Meta (Facebook) : you can manage your advertising preferences in Facebook account settings.
Please note that disabling some cookies may affect the functioning of the site.
We may share your personal information with the following third parties for the purposes described in this policy:
Google (Analytics and Tag Manager) : browsing data, IP address — web traffic analysis and tracking tag management
Meta (Facebook Pixel) : browsing data, IP address — measuring the performance of advertising campaigns and retargeting
Stripe : name, payment information — secure payment processing
Webflow : form data, navigation data — website hosting and processing of form submissions
CookieYes : consent preferences — management of the cookie consent banner
We ensure that these third parties provide an adequate level of protection for your personal information.
Transfer outside Quebec
Some of your personal information may be transferred or stored outside of Quebec:
Stripe : payment information — stored in the United States
Webflow : form data and site content — stored in the United States
Google (Analytics, Tag Manager, Ads) : browsing data and IP address — stored in the United States
Meta (Facebook) : browsing data and IP address — stored in the United States
Please note that disabling some cookies may affect the functioning of the site.
Personal information is retained for as long as necessary for the purposes for which it was collected, after which it is securely destroyed.
When personal information is no longer required for the purposes for which it was collected, it is destroyed, anonymized, or de-identified.
We implement the following security measures to protect your personal information:
SSL certificate (HTTPS) throughout the site
Password access controls
Secure payment processing via Stripe (PCI-DSS compliant)
Regular backups via the Webflow platform
Managing cookie consent via CookieYes
Access to personal information is limited to staff members whose duties require it.
In accordance with the law, you have the following rights with respect to your personal information:
Right of access : you can request access to the personal information we hold about you.
Right to rectification : you can request the correction of inaccurate, incomplete, or equivocal personal information.
Right to withdraw consent : you can withdraw your consent to the collection, use, or disclosure of your personal information. Please note that withdrawing consent may limit our ability to provide you with certain services.
Right to portability : you can request to receive your personal information in a structured and commonly used technological format, or request that it be communicated to another organization.
Right to deindexation : you can request that your personal information be de-indexed from any hyperlink attached to your name that allows access to this information by technological means, when such dissemination violates the law or a court order.
Right to refuse collection : you can refuse to allow us to collect certain personal information. However, this refusal may limit access to certain functionalities of our site or to certain services.
To exercise any of these rights, please contact our Privacy Officer by email at: info@byebyetickets.ca
We will acknowledge your request and respond to it within 30 days.
If you have concerns or complaints about how we handle your personal information, you can follow the following process:
1. Submit a written complaint to the Privacy Officer by email at info@byebyetickets.ca
2. The manager acknowledges receipt and provides a response within 30 days
3. If the response is unsatisfactory, you can file a complaint with the Quebec Information Access Commission (CAI)
You can also file a complaint with the Quebec Information Access Commission (CAI):
Web site : www.cai.gouv.qc.ca
Senior Associate
Email: info@byebyetickets.ca
We may change this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. Changes will be effective as soon as they are posted on our site. We encourage you to check this page regularly for any changes. In the event of a material change, we will notify you by means of a notice posted on our website.
